Privacy Policy

KraftSouq ("Platform", "we", "us", or "our"), operated by Unified Systems, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit kraftsouq.com or use our services.

By using KraftSouq, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

This policy applies to all users of the Platform, including customers, artisans, and community organizations operating in the Sultanate of Oman.

We collect the following categories of information:

Personal Identification Information:

• Full name, email address, phone number, and postal address.
• National ID or Civil Registration Number (where required for verification).
• Profile photo and biographical information provided voluntarily.

Financial Information:

• Payment details processed securely through Thawani Pay — we do not store card numbers or banking credentials.
• Transaction history, order amounts, and payout records.

Usage & Technical Data:

• IP address, browser type, device identifiers, and operating system.
• Pages visited, time spent on the Platform, and clickstream data.
• Cookies and similar tracking technologies (see Section 7).

Communications:

• Messages exchanged between buyers and artisans on the Platform.
• Support tickets, feedback, and survey responses.

We use the information we collect to:

• Create and manage your account and provide our marketplace services.
• Process transactions and payments through Thawani Pay.
• Communicate with you about orders, updates, and promotional offers (with your consent).
• Verify the identity of artisans and organizations listed on the Platform.
• Improve Platform functionality, user experience, and content relevance.
• Detect, prevent, and address fraud, security breaches, and abuse.
• Comply with legal obligations under Omani law and Thawani Pay merchant requirements.
• Generate anonymized analytics to understand Platform usage trends.

We do not sell your personal data. We may share your information with:

Service Providers:

• Thawani Pay — for payment processing. Thawani Pay's own privacy policy governs data shared with them.
• Cloud hosting and infrastructure providers operating under data processing agreements.
• Email and SMS communication service providers.

Business Partners:

• Artisans receive buyer shipping details necessary to fulfill orders.
• Community organizations receive member contribution data relevant to their campaigns.

Legal Requirements:

• We may disclose information when required by Omani law, court order, or governmental authority.
• To protect the rights, property, or safety of KraftSouq, our users, or the public.

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained for the duration of your account and up to 5 years after closure for legal compliance.
• Transaction records are retained for a minimum of 7 years in accordance with Omani commercial law.
• Communication logs are retained for 2 years for dispute resolution purposes.
• Marketing preferences are retained until you withdraw consent.

You may request deletion of your personal data subject to legal retention obligations by contacting us at privacy@kraftsouq.com.

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Payment data is processed exclusively through Thawani Pay's PCI-DSS compliant infrastructure — we never store card details.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments.
• Two-factor authentication options for user accounts.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

KraftSouq uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Required for the Platform to function (session management, authentication).
• Analytics Cookies: Help us understand how users interact with the Platform (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can control cookie settings through your browser preferences. Disabling certain cookies may affect Platform functionality. By continuing to use KraftSouq, you consent to our use of essential cookies.

As a user of KraftSouq, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for marketing purposes.
• Withdrawal of Consent: Withdraw consent for data processing at any time without affecting prior processing.

To exercise any of these rights, please contact us at privacy@kraftsouq.com. We will respond within 30 days.

The Platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party services you use, including:

• Thawani Pay — payment processing (thawani.om)
• Social media platforms linked from our pages.
• Analytics and advertising partners.

KraftSouq is not responsible for the privacy practices of third-party services.

KraftSouq is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

If you believe a minor has provided us with personal information, please contact us at privacy@kraftsouq.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or a prominent notice on the Platform.
• Obtain fresh consent where required by applicable law.

Your continued use of KraftSouq after any changes constitutes acceptance of the updated Privacy Policy.

This Privacy Policy is governed by the laws of the Sultanate of Oman. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the competent courts in Muscat, Oman.

We comply with applicable Omani data protection regulations and the requirements set forth by the Central Bank of Oman and Thawani Pay for merchant data handling.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.